Are Your Employees Afraid of You?

I hear lots of complaints about bosses…

By Larry Wenger
I hear lots of complaints about bosses. “Things would be much better if only….” Rarely however has anyone considered their responsibility to help the boss improve the organization or prevent the boss from making a mistake.   They are much more comfortable playing the role of “victim”. Bosses need to hear the perception of staff regarding the performance of the organization.
Malcolm Gladwell’s new best seller, Outliers, The Story of Success, talks about the  human factor in commercial aviation accidents. The crew can be experienced, competent and very knowledgeable about how to fly the plane, but if they do not clearly communicate with each other, when the unusual event happens, the plane may be in grave danger. Such was the case in the 1990 crash of Avianca #052 as it approached JFK in bad weather and low on fuel. 128 aboard perished. 
What is the lesson here? In the Avianca crash, after years of study, investigators concluded that status consciousness was a major contributing factor. The difference in authority between the pilot and co-pilot. The perceived cultural difference between a Columbian co-pilot and an aggressive air traffic controller from the financial capitol of the world, New York City. At one point the co-pilot is heard to say about the air traffic controller, “he’s angry.” 
This tragedy can help companies understand the importance of good communication. If you are a boss you must hear from your employees, all of them. Whether they are a vice president or the janitor; whether they have a high school education or a Ph.D. You need to hear the good and the bad news. The bad news cannot be sugar-coated. Even if it may be discouraging to hear, it’s a cause for celebration. Encourage your staff to be problem-solvers and not victims. It means that your company is truly aligned, top to bottom, with everyone headed toward achieving the same goals.
Larry Wenger is the founder and President of Workforce Performance Group, specialists in improving organizational morale and reducing staff turnover. 1-877-872-6195. 
Are Your Employees Afraid of You?
By Larry Wenger
I hear lots of complaints about bosses. “Things would be much better if only….”  Rarely however has anyone considered their responsibility to help the boss improve the organization or prevent the boss from making a mistake.   They are much more comfortable playing the role of “victim”. Bosses need to hear the perception of staff regarding the performance of the organization.
Malcolm Gladwell’s new best seller, Outliers, The Story of Success, talks about the  human factor in commercial aviation accidents. The crew can be experienced, competent and very knowledgeable about how to fly the plane, but if they do not clearly communicate with each other, when the unusual event happens, the plane may be in grave danger. Such was the case in the 1990 crash of Avianca #052 as it approached JFK in bad weather and low on fuel. 128 aboard perished. 
What is the lesson here? In the Avianca crash, after years of study, investigators concluded that status consciousness was a major contributing factor. The difference in authority between the pilot and co-pilot. The perceived cultural difference between a Columbian co-pilot and an aggressive air traffic controller from the financial capitol of the world, New York City. At one point the co-pilot is heard to say about the air traffic controller, “he’s angry.” 
This tragedy can help companies understand the importance of good communication. If you are a boss you must hear from your employees, all of them. Whether they are a vice president or the janitor; whether they have a high school education or a Ph.D. You need to hear the good and the bad news. The bad news cannot be sugar-coated. Even if it may be discouraging to hear, it’s a cause for celebration. Encourage your staff to be problem-solvers and not victims. It means that your company is truly aligned, top to bottom, with everyone headed toward achieving the same goals.
Larry Wenger is the founder and President of Workforce Performance Group, specialists in improving organizational morale and reducing staff turnover. 1-877-872-6195. 
Are Your Employees Afraid of You?
By Larry Wenger
I hear lots of complaints about bosses. “Things would be much better if only….” Rarely however has anyone considered their responsibility to help the boss improve the organization or prevent the boss from making a mistake.   They are much more comfortable playing the role of “victim”. Bosses need to hear the perception of staff regarding the performance of the organization.
Malcolm Gladwell’s new best seller, Outliers, The Story of Success, talks about the  human factor in commercial aviation accidents. The crew can be experienced, competent and very knowledgeable about how to fly the plane, but if they do not clearly communicate with each other, when the unusual event happens, the plane may be in grave danger. Such was the case in the 1990 crash of Avianca #052 as it approached JFK in bad weather and low on fuel. 128 aboard perished. 
What is the lesson here? In the Avianca crash, after years of study, investigators concluded that status consciousness was a major contributing factor. The difference in authority between the pilot and co-pilot. The perceived cultural difference between a Columbian co-pilot and an aggressive air traffic controller from the financial capitol of the world, New York City. At one point the co-pilot is heard to say about the air traffic controller, “he’s angry.” 
This tragedy can help companies understand the importance of good communication. If you are a boss you must hear from your employees, all of them. Whether they are a vice president or the janitor; whether they have a high school education or a Ph.D. You need to hear the good and the bad news. The bad news cannot be sugar-coated. Even if it may be discouraging to hear, it’s a cause for celebration. Encourage your staff to be problem-solvers and not victims. It means that your company is truly aligned, top to bottom, with everyone headed toward achieving the same goals.
Larry Wenger is the founder and President of Workforce Performance Group, specialists in improving organizational morale and reducing staff turnover. 1-877-872-6195. 
Are Your Employees Afraid of You?
By Larry Wenger
I hear lots of complaints about bosses. “Things would be much better if only….” Rarely however has anyone considered their responsibility to help the boss improve the organization or prevent the boss from making a mistake.   They are much more comfortable playing the role of “victim”. Bosses need to hear the perception of staff regarding the performance of the organization.
Malcolm Gladwell’s new best seller, Outliers, The Story of Success, talks about the  human factor in commercial aviation accidents. The crew can be experienced, competent and very knowledgeable about how to fly the plane, but if they do not clearly communicate with each other, when the unusual event happens, the plane may be in grave danger. Such was the case in the 1990 crash of Avianca #052 as it approached JFK in bad weather and low on fuel. 128 aboard perished. 
What is the lesson here? In the Avianca crash, after years of study, investigators concluded that status consciousness was a major contributing factor. The difference in authority between the pilot and co-pilot. The perceived cultural difference between a Columbian co-pilot and an aggressive air traffic controller from the financial capitol of the world, New York City. At one point the co-pilot is heard to say about the air traffic controller, “he’s angry.” 
This tragedy can help companies understand the importance of good communication. If you are a boss you must hear from your employees, all of them. Whether they are a vice president or the janitor; whether they have a high school education or a Ph.D. You need to hear the good and the bad news. The bad news cannot be sugar-coated. Even if it may be discouraging to hear, it’s a cause for celebration. Encourage your staff to be problem-solvers and not victims. It means that your company is truly aligned, top to bottom, with everyone headed toward achieving the same goals.
Larry Wenger is the founder and President of Workforce Performance Group, specialists in improving organizational morale and reducing staff turnover. 1-877-872-6195. 
Are Your Employees Afraid of You?
By Larry Wenger
I hear lots of complaints about bosses. “Things would be much better if only….” Rarely however has anyone considered their responsibility to help the boss improve the organization or prevent the boss from making a mistake.   They are much more comfortable playing the role of “victim”. Bosses need to hear the perception of staff regarding the performance of the organization.
Malcolm Gladwell’s new best seller, Outliers, The Story of Success, talks about the  human factor in commercial aviation accidents. The crew can be experienced, competent and very knowledgeable about how to fly the plane, but if they do not clearly communicate with each other, when the unusual event happens, the plane may be in grave danger. Such was the case in the 1990 crash of Avianca #052 as it approached JFK in bad weather and low on fuel. 128 aboard perished. 
What is the lesson here? In the Avianca crash, after years of study, investigators concluded that status consciousness was a major contributing factor. The difference in authority between the pilot and co-pilot. The perceived cultural difference between a Columbian co-pilot and an aggressive air traffic controller from the financial capitol of the world, New York City. At one point the co-pilot is heard to say about the air traffic controller, “he’s angry.” 
This tragedy can help companies understand the importance of good communication. If you are a boss you must hear from your employees, all of them. Whether they are a vice president or the janitor; whether they have a high school education or a Ph.D. You need to hear the good and the bad news. The bad news cannot be sugar-coated. Even if it may be discouraging to hear, it’s a cause for celebration. Encourage your staff to be problem-solvers and not victims. It means that your company is truly aligned, top to bottom, with everyone headed toward achieving the same goals.
Larry Wenger is the founder and President of Workforce Performance Group, specialists in improving organizational morale and reducing staff turnover. 1-877-872-6195. 
Are Your Employees Afraid of You?
By Larry Wenger
I hear lots of complaints about bosses. “Things would be much better if only….” Rarely however has anyone considered their responsibility to help the boss improve the organization or prevent the boss from making a mistake.   They are much more comfortable playing the role of “victim”. Bosses need to hear the perception of staff regarding the performance of the organization.
Malcolm Gladwell’s new best seller, Outliers, The Story of Success, talks about the  human factor in commercial aviation accidents. The crew can be experienced, competent and very knowledgeable about how to fly the plane, but if they do not clearly communicate with each other, when the unusual event happens, the plane may be in grave danger. Such was the case in the 1990 crash of Avianca #052 as it approached JFK in bad weather and low on fuel. 128 aboard perished. 
What is the lesson here? In the Avianca crash, after years of study, investigators concluded that status consciousness was a major contributing factor. The difference in authority between the pilot and co-pilot. The perceived cultural difference between a Columbian co-pilot and an aggressive air traffic controller from the financial capitol of the world, New York City. At one point the co-pilot is heard to say about the air traffic controller, “he’s angry.” 
This tragedy can help companies understand the importance of good communication. If you are a boss you must hear from your employees, all of them. Whether they are a vice president or the janitor; whether they have a high school education or a Ph.D. You need to hear the good and the bad news. The bad news cannot be sugar-coated. Even if it may be discouraging to hear, it’s a cause for celebration. Encourage your staff to be problem-solvers and not victims. It means that your company is truly aligned, top to bottom, with everyone headed toward achieving the same goals.
Larry Wenger is the founder and President of Workforce Performance Group, specialists in improving organizational morale and reducing staff turnover. 1-877-872-6195. 
Are Your Employees Afraid of You?
By Larry Wenger
I hear lots of complaints about bosses. “Things would be much better if only….” Rarely however has anyone considered their responsibility to help the boss improve the organization or prevent the boss from making a mistake.   They are much more comfortable playing the role of “victim”. Bosses need to hear the perception of staff regarding the performance of the organization.
Malcolm Gladwell’s new best seller, Outliers, The Story of Success, talks about the  human factor in commercial aviation accidents. The crew can be experienced, competent and very knowledgeable about how to fly the plane, but if they do not clearly communicate with each other, when the unusual event happens, the plane may be in grave danger. Such was the case in the 1990 crash of Avianca #052 as it approached JFK in bad weather and low on fuel. 128 aboard perished. 
What is the lesson here? In the Avianca crash, after years of study, investigators concluded that status consciousness was a major contributing factor. The difference in authority between the pilot and co-pilot. The perceived cultural difference between a Columbian co-pilot and an aggressive air traffic controller from the financial capitol of the world, New York City. At one point the co-pilot is heard to say about the air traffic controller, “he’s angry.” 
This tragedy can help companies understand the importance of good communication. If you are a boss you must hear from your employees, all of them. Whether they are a vice president or the janitor; whether they have a high school education or a Ph.D. You need to hear the good and the bad news. The bad news cannot be sugar-coated. Even if it may be discouraging to hear, it’s a cause for celebration. Encourage your staff to be problem-solvers and not victims. It means that your company is truly aligned, top to bottom, with everyone headed toward achieving the same goals.
Larry Wenger is the founder and President of Workforce Performance Group, specialists in improving organizational morale and reducing staff turnover. 1-877-872-6195. 
Are Your Employees Afraid of You?
By Larry Wenger
I hear lots of complaints about bosses. “Things would be much better if only….” Rarely however has anyone considered their responsibility to help the boss improve the organization or prevent the boss from making a mistake.   They are much more comfortable playing the role of “victim”. Bosses need to hear the perception of staff regarding the performance of the organization.
Malcolm Gladwell’s new best seller, Outliers, The Story of Success, talks about the  human factor in commercial aviation accidents. The crew can be experienced, competent and very knowledgeable about how to fly the plane, but if they do not clearly communicate with each other, when the unusual event happens, the plane may be in grave danger. Such was the case in the 1990 crash of Avianca #052 as it approached JFK in bad weather and low on fuel. 128 aboard perished. 
What is the lesson here? In the Avianca crash, after years of study, investigators concluded that status consciousness was a major contributing factor. The difference in authority between the pilot and co-pilot. The perceived cultural difference between a Columbian co-pilot and an aggressive air traffic controller from the financial capitol of the world, New York City. At one point the co-pilot is heard to say about the air traffic controller, “he’s angry.” 
This tragedy can help companies understand the importance of good communication. If you are a boss you must hear from your employees, all of them. Whether they are a vice president or the janitor; whether they have a high school education or a Ph.D. You need to hear the good and the bad news. The bad news cannot be sugar-coated. Even if it may be discouraging to hear, it’s a cause for celebration. Encourage your staff to be problem-solvers and not victims. It means that your company is truly aligned, top to bottom, with everyone headed toward achieving the same goals.
Larry Wenger is the founder and President of Workforce Performance Group, specialists in improving organizational morale and reducing staff turnover. 1-877-872-6195. 
Are Your Employees Afraid of You?
By Larry Wenger
I hear lots of complaints about bosses. “Things would be much better if only….” Rarely however has anyone considered their responsibility to help the boss improve the organization or prevent the boss from making a mistake.   They are much more comfortable playing the role of “victim”. Bosses need to hear the perception of staff regarding the performance of the organization.
Malcolm Gladwell’s new best seller, Outliers, The Story of Success, talks about the  human factor in commercial aviation accidents. The crew can be experienced, competent and very knowledgeable about how to fly the plane, but if they do not clearly communicate with each other, when the unusual event happens, the plane may be in grave danger. Such was the case in the 1990 crash of Avianca #052 as it approached JFK in bad weather and low on fuel. 128 aboard perished. 
What is the lesson here? In the Avianca crash, after years of study, investigators concluded that status consciousness was a major contributing factor. The difference in authority between the pilot and co-pilot. The perceived cultural difference between a Columbian co-pilot and an aggressive air traffic controller from the financial capitol of the world, New York City. At one point the co-pilot is heard to say about the air traffic controller, “he’s angry.” 
This tragedy can help companies understand the importance of good communication. If you are a boss you must hear from your employees, all of them. Whether they are a vice president or the janitor; whether they have a high school education or a Ph.D. You need to hear the good and the bad news. The bad news cannot be sugar-coated. Even if it may be discouraging to hear, it’s a cause for celebration. Encourage your staff to be problem-solvers and not victims. It means that your company is truly aligned, top to bottom, with everyone headed toward achieving the same goals.
Larry Wenger is the founder and President of Workforce Performance Group, specialists in improving organizational morale and reducing staff turnover. 1-877-872-6195. 
Are Your Employees Afraid of You?
By Larry Wenger
I hear lots of complaints about bosses. “Things would be much better if only….” Rarely however has anyone considered their responsibility to help the boss improve the organization or prevent the boss from making a mistake.   They are much more comfortable playing the role of “victim”. Bosses need to hear the perception of staff regarding the performance of the organization.
Malcolm Gladwell’s new best seller, Outliers, The Story of Success, talks about the  human factor in commercial aviation accidents. The crew can be experienced, competent and very knowledgeable about how to fly the plane, but if they do not clearly communicate with each other, when the unusual event happens, the plane may be in grave danger. Such was the case in the 1990 crash of Avianca #052 as it approached JFK in bad weather and low on fuel. 128 aboard perished. 
What is the lesson here? In the Avianca crash, after years of study, investigators concluded that status consciousness was a major contributing factor. The difference in authority between the pilot and co-pilot. The perceived cultural difference between a Columbian co-pilot and an aggressive air traffic controller from the financial capitol of the world, New York City. At one point the co-pilot is heard to say about the air traffic controller, “he’s angry.” 
This tragedy can help companies understand the importance of good communication. If you are a boss you must hear from your employees, all of them. Whether they are a vice president or the janitor; whether they have a high school education or a Ph.D. You need to hear the good and the bad news. The bad news cannot be sugar-coated. Even if it may be discouraging to hear, it’s a cause for celebration. Encourage your staff to be problem-solvers and not victims. It means that your company is truly aligned, top to bottom, with everyone headed toward achieving the same goals.
Larry Wenger is the founder and President of Workforce Performance Group, specialists in improving organizational morale and reducing staff turnover. 1-877-872-6195. 
Are Your Employees Afraid of You?
By Larry Wenger
I hear lots of complaints about bosses. “Things would be much better if only….” Rarely however has anyone considered their responsibility to help the boss improve the organization or prevent the boss from making a mistake.   They are much more comfortable playing the role of “victim”. Bosses need to hear the perception of staff regarding the performance of the organization.
Malcolm Gladwell’s new best seller, Outliers, The Story of Success, talks about the  human factor in commercial aviation accidents. The crew can be experienced, competent and very knowledgeable about how to fly the plane, but if they do not clearly communicate with each other, when the unusual event happens, the plane may be in grave danger. Such was the case in the 1990 crash of Avianca #052 as it approached JFK in bad weather and low on fuel. 128 aboard perished. 
What is the lesson here? In the Avianca crash, after years of study, investigators concluded that status consciousness was a major contributing factor. The difference in authority between the pilot and co-pilot. The perceived cultural difference between a Columbian co-pilot and an aggressive air traffic controller from the financial capitol of the world, New York City. At one point the co-pilot is heard to say about the air traffic controller, “he’s angry.” 
This tragedy can help companies understand the importance of good communication. If you are a boss you must hear from your employees, all of them. Whether they are a vice president or the janitor; whether they have a high school education or a Ph.D. You need to hear the good and the bad news. The bad news cannot be sugar-coated. Even if it may be discouraging to hear, it’s a cause for celebration. Encourage your staff to be problem-solvers and not victims. It means that your company is truly aligned, top to bottom, with everyone headed toward achieving the same goals.
Larry Wenger is the founder and President of Workforce Performance Group, specialists in improving organizational morale and reducing staff turnover. 1-877-872-6195. 
Are Your Employees Afraid of You?
By Larry Wenger
I hear lots of complaints about bosses. “Things would be much better if only….” Rarely however has anyone considered their responsibility to help the boss improve the organization or prevent the boss from making a mistake.   They are much more comfortable playing the role of “victim”. Bosses need to hear the perception of staff regarding the performance of the organization.
Malcolm Gladwell’s new best seller, Outliers, The Story of Success, talks about the  human factor in commercial aviation accidents. The crew can be experienced, competent and very knowledgeable about how to fly the plane, but if they do not clearly communicate with each other, when the unusual event happens, the plane may be in grave danger. Such was the case in the 1990 crash of Avianca #052 as it approached JFK in bad weather and low on fuel. 128 aboard perished. 
What is the lesson here? In the Avianca crash, after years of study, investigators concluded that status consciousness was a major contributing factor. The difference in authority between the pilot and co-pilot. The perceived cultural difference between a Columbian co-pilot and an aggressive air traffic controller from the financial capitol of the world, New York City. At one point the co-pilot is heard to say about the air traffic controller, “he’s angry.” 
This tragedy can help companies understand the importance of good communication. If you are a boss you must hear from your employees, all of them. Whether they are a vice president or the janitor; whether they have a high school education or a Ph.D. You need to hear the good and the bad news. The bad news cannot be sugar-coated. Even if it may be discouraging to hear, it’s a cause for celebration. Encourage your staff to be problem-solvers and not victims. It means that your company is truly aligned, top to bottom, with everyone headed toward achieving the same goals.
Larry Wenger is the founder and President of Workforce Performance Group, specialists in improving organizational morale and reducing staff turnover. 1-877-872-6195. 
Are Your Employees Afraid of You?
By Larry Wenger
I hear lots of complaints about bosses. “Things would be much better if only….” Rarely however has anyone considered their responsibility to help the boss improve the organization or prevent the boss from making a mistake.   They are much more comfortable playing the role of “victim”. Bosses need to hear the perception of staff regarding the performance of the organization.
Malcolm Gladwell’s new best seller, Outliers, The Story of Success, talks about the  human factor in commercial aviation accidents. The crew can be experienced, competent and very knowledgeable about how to fly the plane, but if they do not clearly communicate with each other, when the unusual event happens, the plane may be in grave danger. Such was the case in the 1990 crash of Avianca #052 as it approached JFK in bad weather and low on fuel. 128 aboard perished. 
What is the lesson here? In the Avianca crash, after years of study, investigators concluded that status consciousness was a major contributing factor. The difference in authority between the pilot and co-pilot. The perceived cultural difference between a Columbian co-pilot and an aggressive air traffic controller from the financial capitol of the world, New York City. At one point the co-pilot is heard to say about the air traffic controller, “he’s angry.” 
This tragedy can help companies understand the importance of good communication. If you are a boss you must hear from your employees, all of them. Whether they are a vice president or the janitor; whether they have a high school education or a Ph.D. You need to hear the good and the bad news. The bad news cannot be sugar-coated. Even if it may be discouraging to hear, it’s a cause for celebration. Encourage your staff to be problem-solvers and not victims. It means that your company is truly aligned, top to bottom, with everyone headed toward achieving the same goals.
Larry Wenger is the founder and President of Workforce Performance Group, specialists in improving organizational morale and reducing staff turnover. 1-877-872-6195. 
Are Your Employees Afraid of You?
By Larry Wenger
I hear lots of complaints about bosses. “Things would be much better if only….” Rarely however has anyone considered their responsibility to help the boss improve the organization or prevent the boss from making a mistake.   They are much more comfortable playing the role of “victim”. Bosses need to hear the perception of staff regarding the performance of the organization.
Malcolm Gladwell’s new best seller, Outliers, The Story of Success, talks about the  human factor in commercial aviation accidents. The crew can be experienced, competent and very knowledgeable about how to fly the plane, but if they do not clearly communicate with each other, when the unusual event happens, the plane may be in grave danger. Such was the case in the 1990 crash of Avianca #052 as it approached JFK in bad weather and low on fuel. 128 aboard perished. 
What is the lesson here? In the Avianca crash, after years of study, investigators concluded that status consciousness was a major contributing factor. The difference in authority between the pilot and co-pilot. The perceived cultural difference between a Columbian co-pilot and an aggressive air traffic controller from the financial capitol of the world, New York City. At one point the co-pilot is heard to say about the air traffic controller, “he’s angry.” 
This tragedy can help companies understand the importance of good communication. If you are a boss you must hear from your employees, all of them. Whether they are a vice president or the janitor; whether they have a high school education or a Ph.D. You need to hear the good and the bad news. The bad news cannot be sugar-coated. Even if it may be discouraging to hear, it’s a cause for celebration. Encourage your staff to be problem-solvers and not victims. It means that your company is truly aligned, top to bottom, with everyone headed toward achieving the same goals.
Larry Wenger is the founder and President of Workforce Performance Group, specialists in improving organizational morale and reducing staff turnover. 1-877-872-6195. 
Are Your Employees Afraid of You?
By Larry Wenger
I hear lots of complaints about bosses. “Things would be much better if only….” Rarely however has anyone considered their responsibility to help the boss improve the organization or prevent the boss from making a mistake.   They are much more comfortable playing the role of “victim”. Bosses need to hear the perception of staff regarding the performance of the organization.
Malcolm Gladwell’s new best seller, Outliers, The Story of Success, talks about the  human factor in commercial aviation accidents. The crew can be experienced, competent and very knowledgeable about how to fly the plane, but if they do not clearly communicate with each other, when the unusual event happens, the plane may be in grave danger. Such was the case in the 1990 crash of Avianca #052 as it approached JFK in bad weather and low on fuel. 128 aboard perished. 
What is the lesson here? In the Avianca crash, after years of study, investigators concluded that status consciousness was a major contributing factor. The difference in authority between the pilot and co-pilot. The perceived cultural difference between a Columbian co-pilot and an aggressive air traffic controller from the financial capitol of the world, New York City. At one point the co-pilot is heard to say about the air traffic controller, “he’s angry.” 
This tragedy can help companies understand the importance of good communication. If you are a boss you must hear from your employees, all of them. Whether they are a vice president or the janitor; whether they have a high school education or a Ph.D. You need to hear the good and the bad news. The bad news cannot be sugar-coated. Even if it may be discouraging to hear, it’s a cause for celebration. Encourage your staff to be problem-solvers and not victims. It means that your company is truly aligned, top to bottom, with everyone headed toward achieving the same goals.
Larry Wenger is the founder and President of Workforce Performance Group, specialists in improving organizational morale and reducing staff turnover. 1-877-872-6195. 
Are Your Employees Afraid of You?
By Larry Wenger
I hear lots of complaints about bosses. “Things would be much better if only….” Rarely however has anyone considered their responsibility to help the boss improve the organization or prevent the boss from making a mistake.   They are much more comfortable playing the role of “victim”. Bosses need to hear the perception of staff regarding the performance of the organization.
Malcolm Gladwell’s new best seller, Outliers, The Story of Success, talks about the  human factor in commercial aviation accidents. The crew can be experienced, competent and very knowledgeable about how to fly the plane, but if they do not clearly communicate with each other, when the unusual event happens, the plane may be in grave danger. Such was the case in the 1990 crash of Avianca #052 as it approached JFK in bad weather and low on fuel. 128 aboard perished. 
What is the lesson here? In the Avianca crash, after years of study, investigators concluded that status consciousness was a major contributing factor. The difference in authority between the pilot and co-pilot. The perceived cultural difference between a Columbian co-pilot and an aggressive air traffic controller from the financial capitol of the world, New York City. At one point the co-pilot is heard to say about the air traffic controller, “he’s angry.” 
This tragedy can help companies understand the importance of good communication. If you are a boss you must hear from your employees, all of them. Whether they are a vice president or the janitor; whether they have a high school education or a Ph.D. You need to hear the good and the bad news. The bad news cannot be sugar-coated. Even if it may be discouraging to hear, it’s a cause for celebration. Encourage your staff to be problem-solvers and not victims. It means that your company is truly aligned, top to bottom, with everyone headed toward achieving the same goals.
Larry Wenger is the founder and President of Workforce Performance Group, specialists in improving organizational morale and reducing staff turnover. 1-877-872-6195. 
Are Your Employees Afraid of You?
By Larry Wenger
I hear lots of complaints about bosses. “Things would be much better if only….” Rarely however has anyone considered their responsibility to help the boss improve the organization or prevent the boss from making a mistake.   They are much more comfortable playing the role of “victim”. Bosses need to hear the perception of staff regarding the performance of the organization.
Malcolm Gladwell’s new best seller, Outliers, The Story of Success, talks about the  human factor in commercial aviation accidents. The crew can be experienced, competent and very knowledgeable about how to fly the plane, but if they do not clearly communicate with each other, when the unusual event happens, the plane may be in grave danger. Such was the case in the 1990 crash of Avianca #052 as it approached JFK in bad weather and low on fuel. 128 aboard perished. 
What is the lesson here? In the Avianca crash, after years of study, investigators concluded that status consciousness was a major contributing factor. The difference in authority between the pilot and co-pilot. The perceived cultural difference between a Columbian co-pilot and an aggressive air traffic controller from the financial capitol of the world, New York City. At one point the co-pilot is heard to say about the air traffic controller, “he’s angry.” 
This tragedy can help companies understand the importance of good communication. If you are a boss you must hear from your employees, all of them. Whether they are a vice president or the janitor; whether they have a high school education or a Ph.D. You need to hear the good and the bad news. The bad news cannot be sugar-coated. Even if it may be discouraging to hear, it’s a cause for celebration. Encourage your staff to be problem-solvers and not victims. It means that your company is truly aligned, top to bottom, with everyone headed toward achieving the same goals.
Larry Wenger is the founder and President of Workforce Performance Group, specialists in improving organizational morale and reducing staff turnover. 1-877-872-6195. 
Are Your Employees Afraid of You?
By Larry Wenger
I hear lots of complaints about bosses. “Things would be much better if only….” Rarely however has anyone considered their responsibility to help the boss improve the organization or prevent the boss from making a mistake.   They are much more comfortable playing the role of “victim”. Bosses need to hear the perception of staff regarding the performance of the organization.
Malcolm Gladwell’s new best seller, Outliers, The Story of Success, talks about the  human factor in commercial aviation accidents. The crew can be experienced, competent and very knowledgeable about how to fly the plane, but if they do not clearly communicate with each other, when the unusual event happens, the plane may be in grave danger. Such was the case in the 1990 crash of Avianca #052 as it approached JFK in bad weather and low on fuel. 128 aboard perished. 
What is the lesson here? In the Avianca crash, after years of study, investigators concluded that status consciousness was a major contributing factor. The difference in authority between the pilot and co-pilot. The perceived cultural difference between a Columbian co-pilot and an aggressive air traffic controller from the financial capitol of the world, New York City. At one point the co-pilot is heard to say about the air traffic controller, “he’s angry.” 
This tragedy can help companies understand the importance of good communication. If you are a boss you must hear from your employees, all of them. Whether they are a vice president or the janitor; whether they have a high school education or a Ph.D. You need to hear the good and the bad news. The bad news cannot be sugar-coated. Even if it may be discouraging to hear, it’s a cause for celebration. Encourage your staff to be problem-solvers and not victims. It means that your company is truly aligned, top to bottom, with everyone headed toward achieving the same goals.
Larry Wenger is the founder and President of Workforce Performance Group, specialists in improving organizational morale and reducing staff turnover. 1-877-872-6195. 
Are Your Employees Afraid of You?
By Larry Wenger
I hear lots of complaints about bosses. “Things would be much better if only….” Rarely however has anyone considered their responsibility to help the boss improve the organization or prevent the boss from making a mistake.   They are much more comfortable playing the role of “victim”. Bosses need to hear the perception of staff regarding the performance of the organization.
Malcolm Gladwell’s new best seller, Outliers, The Story of Success, talks about the  human factor in commercial aviation accidents. The crew can be experienced, competent and very knowledgeable about how to fly the plane, but if they do not clearly communicate with each other, when the unusual event happens, the plane may be in grave danger. Such was the case in the 1990 crash of Avianca #052 as it approached JFK in bad weather and low on fuel. 128 aboard perished. 
What is the lesson here? In the Avianca crash, after years of study, investigators concluded that status consciousness was a major contributing factor. The difference in authority between the pilot and co-pilot. The perceived cultural difference between a Columbian co-pilot and an aggressive air traffic controller from the financial capitol of the world, New York City. At one point the co-pilot is heard to say about the air traffic controller, “he’s angry.” 
This tragedy can help companies understand the importance of good communication. If you are a boss you must hear from your employees, all of them. Whether they are a vice president or the janitor; whether they have a high school education or a Ph.D. You need to hear the good and the bad news. The bad news cannot be sugar-coated. Even if it may be discouraging to hear, it’s a cause for celebration. Encourage your staff to be problem-solvers and not victims. It means that your company is truly aligned, top to bottom, with everyone headed toward achieving the same goals.
Larry Wenger is the founder and President of Workforce Performance Group, specialists in improving organizational morale and reducing staff turnover. 1-877-872-6195. 
Are Your Employees Afraid of You?
By Larry Wenger
I hear lots of complaints about bosses. “Things would be much better if only….” Rarely however has anyone considered their responsibility to help the boss improve the organization or prevent the boss from making a mistake.   They are much more comfortable playing the role of “victim”. Bosses need to hear the perception of staff regarding the performance of the organization.
Malcolm Gladwell’s new best seller, Outliers, The Story of Success, talks about the  human factor in commercial aviation accidents. The crew can be experienced, competent and very knowledgeable about how to fly the plane, but if they do not clearly communicate with each other, when the unusual event happens, the plane may be in grave danger. Such was the case in the 1990 crash of Avianca #052 as it approached JFK in bad weather and low on fuel. 128 aboard perished. 
What is the lesson here? In the Avianca crash, after years of study, investigators concluded that status consciousness was a major contributing factor. The difference in authority between the pilot and co-pilot. The perceived cultural difference between a Columbian co-pilot and an aggressive air traffic controller from the financial capitol of the world, New York City. At one point the co-pilot is heard to say about the air traffic controller, “he’s angry.” 
This tragedy can help companies understand the importance of good communication. If you are a boss you must hear from your employees, all of them. Whether they are a vice president or the janitor; whether they have a high school education or a Ph.D. You need to hear the good and the bad news. The bad news cannot be sugar-coated. Even if it may be discouraging to hear, it’s a cause for celebration. Encourage your staff to be problem-solvers and not victims. It means that your company is truly aligned, top to bottom, with everyone headed toward achieving the same goals.
Larry Wenger is the founder and President of Workforce Performance Group, specialists in improving organizational morale and reducing staff turnover. 1-877-872-6195. 
Are Your Employees Afraid of You?
By Larry Wenger
I hear lots of complaints about bosses. “Things would be much better if only….” Rarely however has anyone considered their responsibility to help the boss improve the organization or prevent the boss from making a mistake.   They are much more comfortable playing the role of “victim”. Bosses need to hear the perception of staff regarding the performance of the organization.
Malcolm Gladwell’s new best seller, Outliers, The Story of Success, talks about the  human factor in commercial aviation accidents. The crew can be experienced, competent and very knowledgeable about how to fly the plane, but if they do not clearly communicate with each other, when the unusual event happens, the plane may be in grave danger. Such was the case in the 1990 crash of Avianca #052 as it approached JFK in bad weather and low on fuel. 128 aboard perished. 
What is the lesson here? In the Avianca crash, after years of study, investigators concluded that status consciousness was a major contributing factor. The difference in authority between the pilot and co-pilot. The perceived cultural difference between a Columbian co-pilot and an aggressive air traffic controller from the financial capitol of the world, New York City. At one point the co-pilot is heard to say about the air traffic controller, “he’s angry.” 
This tragedy can help companies understand the importance of good communication. If you are a boss you must hear from your employees, all of them. Whether they are a vice president or the janitor; whether they have a high school education or a Ph.D. You need to hear the good and the bad news. The bad news cannot be sugar-coated. Even if it may be discouraging to hear, it’s a cause for celebration. Encourage your staff to be problem-solvers and not victims. It means that your company is truly aligned, top to bottom, with everyone headed toward achieving the same goals.
Larry Wenger is the founder and President of Workforce Performance Group, specialists in improving organizational morale and reducing staff turnover. 1-877-872-6195. 
Are Your Employees Afraid of You?
By Larry Wenger
I hear lots of complaints about bosses. “Things would be much better if only….” Rarely however has anyone considered their responsibility to help the boss improve the organization or prevent the boss from making a mistake.   They are much more comfortable playing the role of “victim”. Bosses need to hear the perception of staff regarding the performance of the organization.
Malcolm Gladwell’s new best seller, Outliers, The Story of Success, talks about the  human factor in commercial aviation accidents. The crew can be experienced, competent and very knowledgeable about how to fly the plane, but if they do not clearly communicate with each other, when the unusual event happens, the plane may be in grave danger. Such was the case in the 1990 crash of Avianca #052 as it approached JFK in bad weather and low on fuel. 128 aboard perished. 
What is the lesson here? In the Avianca crash, after years of study, investigators concluded that status consciousness was a major contributing factor. The difference in authority between the pilot and co-pilot. The perceived cultural difference between a Columbian co-pilot and an aggressive air traffic controller from the financial capitol of the world, New York City. At one point the co-pilot is heard to say about the air traffic controller, “he’s angry.” 
This tragedy can help companies understand the importance of good communication. If you are a boss you must hear from your employees, all of them. Whether they are a vice president or the janitor; whether they have a high school education or a Ph.D. You need to hear the good and the bad news. The bad news cannot be sugar-coated. Even if it may be discouraging to hear, it’s a cause for celebration. Encourage your staff to be problem-solvers and not victims. It means that your company is truly aligned, top to bottom, with everyone headed toward achieving the same goals.
Larry Wenger is the founder and President of Workforce Performance Group, specialists in improving organizational morale and reducing staff turnover. 1-877-872-6195. 
Are Your Employees Afraid of You?
By Larry Wenger
I hear lots of complaints about bosses. “Things would be much better if only….” Rarely however has anyone considered their responsibility to help the boss improve the organization or prevent the boss from making a mistake.   They are much more comfortable playing the role of “victim”. Bosses need to hear the perception of staff regarding the performance of the organization.
Malcolm Gladwell’s new best seller, Outliers, The Story of Success, talks about the  human factor in commercial aviation accidents. The crew can be experienced, competent and very knowledgeable about how to fly the plane, but if they do not clearly communicate with each other, when the unusual event happens, the plane may be in grave danger. Such was the case in the 1990 crash of Avianca #052 as it approached JFK in bad weather and low on fuel. 128 aboard perished. 
What is the lesson here? In the Avianca crash, after years of study, investigators concluded that status consciousness was a major contributing factor. The difference in authority between the pilot and co-pilot. The perceived cultural difference between a Columbian co-pilot and an aggressive air traffic controller from the financial capitol of the world, New York City. At one point the co-pilot is heard to say about the air traffic controller, “he’s angry.” 
This tragedy can help companies understand the importance of good communication. If you are a boss you must hear from your employees, all of them. Whether they are a vice president or the janitor; whether they have a high school education or a Ph.D. You need to hear the good and the bad news. The bad news cannot be sugar-coated. Even if it may be discouraging to hear, it’s a cause for celebration. Encourage your staff to be problem-solvers and not victims. It means that your company is truly aligned, top to bottom, with everyone headed toward achieving the same goals.
Larry Wenger is the founder and President of Workforce Performance Group, specialists in improving organizational morale and reducing staff turnover. 1-877-872-6195. 
Are Your Employees Afraid of You?
By Larry Wenger
I hear lots of complaints about bosses. “Things would be much better if only….” Rarely however has anyone considered their responsibility to help the boss improve the organization or prevent the boss from making a mistake.   They are much more comfortable playing the role of “victim”. Bosses need to hear the perception of staff regarding the performance of the organization.
Malcolm Gladwell’s new best seller, Outliers, The Story of Success, talks about the  human factor in commercial aviation accidents. The crew can be experienced, competent and very knowledgeable about how to fly the plane, but if they do not clearly communicate with each other, when the unusual event happens, the plane may be in grave danger. Such was the case in the 1990 crash of Avianca #052 as it approached JFK in bad weather and low on fuel. 128 aboard perished. 
What is the lesson here? In the Avianca crash, after years of study, investigators concluded that status consciousness was a major contributing factor. The difference in authority between the pilot and co-pilot. The perceived cultural difference between a Columbian co-pilot and an aggressive air traffic controller from the financial capitol of the world, New York City. At one point the co-pilot is heard to say about the air traffic controller, “he’s angry.” 
This tragedy can help companies understand the importance of good communication. If you are a boss you must hear from your employees, all of them. Whether they are a vice president or the janitor; whether they have a high school education or a Ph.D. You need to hear the good and the bad news. The bad news cannot be sugar-coated. Even if it may be discouraging to hear, it’s a cause for celebration. Encourage your staff to be problem-solvers and not victims. It means that your company is truly aligned, top to bottom, with everyone headed toward achieving the same goals.
Larry Wenger is the founder and President of Workforce Performance Group, specialists in improving organizational morale and reducing staff turnover. 1-877-872-6195. 
Are Your Employees Afraid of You?
By Larry Wenger
I hear lots of complaints about bosses. “Things would be much better if only….” Rarely however has anyone considered their responsibility to help the boss improve the organization or prevent the boss from making a mistake.   They are much more comfortable playing the role of “victim”. Bosses need to hear the perception of staff regarding the performance of the organization.
Malcolm Gladwell’s new best seller, Outliers, The Story of Success, talks about the  human factor in commercial aviation accidents. The crew can be experienced, competent and very knowledgeable about how to fly the plane, but if they do not clearly communicate with each other, when the unusual event happens, the plane may be in grave danger. Such was the case in the 1990 crash of Avianca #052 as it approached JFK in bad weather and low on fuel. 128 aboard perished. 
What is the lesson here? In the Avianca crash, after years of study, investigators concluded that status consciousness was a major contributing factor. The difference in authority between the pilot and co-pilot. The perceived cultural difference between a Columbian co-pilot and an aggressive air traffic controller from the financial capitol of the world, New York City. At one point the co-pilot is heard to say about the air traffic controller, “he’s angry.” 
This tragedy can help companies understand the importance of good communication. If you are a boss you must hear from your employees, all of them. Whether they are a vice president or the janitor; whether they have a high school education or a Ph.D. You need to hear the good and the bad news. The bad news cannot be sugar-coated. Even if it may be discouraging to hear, it’s a cause for celebration. Encourage your staff to be problem-solvers and not victims. It means that your company is truly aligned, top to bottom, with everyone headed toward achieving the same goals.
&nbs