By David Vinokurov – District Manager n Trenton, NJ
Initial Success of the New Online Social Security Statement
Our new online Statement is simple and easy-to-use, and the initial satisfaction scores from users prove it. According to the American Customer Satisfaction Index, users are giving the online Statement a score of 89, making it competitive with our other top-rated, best-in-government online services.
The online Statement is a very useful financial planning tool. It provides estimates for retirement, disability and survivors benefits. It also provides workers a convenient way to determine whether their earnings are accurately posted to their Social Security records. This feature is important because Social Security benefits are based on average earnings over a person’s lifetime. Now people as young as 18 can access their Statement for the first time, as well as find links to important information and online services.
People should get in the habit of checking their online Statement each year — around their birthday, for example. To learn more about it, or to try it yourself, please go to www.socialsecurity.gov/mystatement.
