AREA COMPANY COMES TO THE AID OF DOCTORS/PATIENTS HIT BY HURRICANE SANDY

By Georgiana Francisco
In the aftermath of Hurricane Sandy, when hundreds of medical practices were unable to receive patients and thousands of patients incapable of making or cancelling appointments, subscribers of Talksoft Corporation’s automatic voice reminder services were able to reach thousands of patients within minutes, not hours or days, to advise of office closings due to power outages or other damage caused by the storm.
     “If ever there was a time when our services proved invaluable, it was in the wake of Hurricane Sandy,” says Talksoft President and CEO Ken Walsh. “Our medical practice clients in New Jersey and Pennsylvania called or emailed to tell us how glad they were to have the ability to cancel all appointments at once in just a few minutes.”
     One such client was Selina Spade of Family Practice Center, PC, a 21-location network of offices located in Pennsylvania, who said, "If we didn’t have Talksoft’s RemindMe and Broadcast services when Hurricane Sandy hit, I don’t know how we would have reached all the patients whose appointments were in limbo due to loss of power in the short time we did. Before Talksoft, we had to call each patient individually and hope they had voice mail or that we could reach them before they lost phone or cell service. With Talksoft we were able to get one message out to all scheduled patients at one time. As a manager trying to plan for the worst, it was one less thing for me to worry about.”
     “Broadcast subscribers could also send a personal voice message, rather than an email, to patients who had appointments following the storm, which, I think, meant a lot to them,” Walsh concludes. “With winter fast approaching and snowstorms sure to follow, now is a great time for any appointment-based business to subscribe to our automatic voice reminder services.”
     Talksoft’s suite-of-services are cost and time efficient and suitable for any business of any size, from a small, part-time office to larger institutions. For additional information, call 866-966-4700