Toll Brothers, the nation’s leading builder of luxury homes, proudly announces that two of its new home divisions have been honored with Avid Awards for Home Buyer Experiences. The company has long been respected for stellar customer service and for building long-lasting relationships with its home buyers.
Toll Brothers New Jersey was awarded the 2013 Avid Gold Award for Best Customer Experience in the Northeastern Region. The region topped all Northeastern region builders with the highest Avid index for customer experience, with 97 percent of their home buyers saying they would recommend the Toll Brothers New Jersey Division to family and friends. “We are pleased and honored to have won these awards,” said Christopher Gaffney, group president. “Our relationships with our homebuyers have always been and will always be our No. 1 priority.”
Toll Brothers New Jersey Urban won the 2013 Avid Benchmark Award for Top 25 Percent Experience of Home Buyers Nationwide. The company’s Avid Index score for customer experience ranks among the top 25 percent of all builders in the United States, with 94 percent saying they would recommend the Toll Brothers New Jersey Urban Division to family and friends.
Now in its 10th year, the Avid Awards is the leading industry-sponsored award program honoring the best builders in North America for delighting homeowners. For this year’s awards, homeowners throughout the U.S. were surveyed from January to December, 2012. According to AvidRatings.com, “Avid Ratings is a full-service customer engagement and loyalty management firm specializing in the home building industry. As a leading provider of enterprise-level surveys, organizational strategies, employee training, and interactive media marketing solutions, Avid works with more than 2,700 publicly and privately held home building companies throughout the United States and Canada.”
Toll Brothers has set the standard for integrity, value, timeless design, and exceptionally high quality, and is considered one of the smartest and best-managed companies anywhere. The company was named 2012 Builder of the Year by Professional Builder magazine (www.housingzone.com) and is the first builder to win this award twice. Toll Brothers is honored to have won two other coveted awards in the home building industry as well: America’s Best Builder and the National Housing Quality Award. The company was also ranked No. 1 in 2011 and 2010 in Financial Soundness, Long-Term Investment, and Quality of Products/Services in FORTUNE magazine’s annual World’s Most Admired Companies survey in the home building category. Toll Brothers supports the communities in which it builds; among other philanthropic pursuits, the company sponsors the Toll Brothers-Metropolitan Opera International Radio Network, bringing the Met opera to neighborhoods throughout the world. For more information, visit TollBrothers.com.