In an effort to ensure that older adults know when and how to use the Monmouth County 911 emergency system properly, the Monmouth County Sheriff’s Office is presenting a program on ACES 9-1-1 (Adults Calling Emergency Services).
On June 10, seniors from Oceanport Gardens in Oceanport learned about the ACES 9-1-1 program, which was developed collaboratively by the Monmouth County Sheriff’s Office, the Office on Aging and the Department of Economic Development and Tourism.
“In 2014, approximately 65,000 nonemergency calls were made to the county’s 911 system,” Sheriff Shaun Golden said. “Such non-emergent calls tie up our public safety 911 operators and may keep them from handling real emergencies.”
Program instructors focus on how 911 works and how assistance in using 911 properly can help ensure rapid response during emergencies. Adults are told what constitutes an emergency and what does not, and are taught how to call 911 and conduct themselves on the phone. They also learn about the role of a public-safety telecommunicator.
“It’s critical for residents of Monmouth County to know that 911 should only be dialed for emergencies in an effort to maintain public safety. ACES 9-1-1 clarifies that and much more,” Golden said .
The Monmouth County Sheriff’s Office 9-1-1 Communications Center is staffed with 101 public-safety telecommunicators, and provides 911 services to 50 municipalities and dispatches for 111 agencies that include police, fire and emergency medical services.
To schedule an ACES 9-1-1 program, contact the Monmouth County Sheriff’s Office at 732-431-6400, ext. 1122.