Jay Chandler, Princeton
Superficialities during my recent three-day stay at the University Medical Center of Princeton at Plainsboro were outstanding, much better than anticipated. These included: The palatial single-patient room, the very good food that arrived hot, beautiful scenic view from my window, decor everywhere.
The deep down most important aspects of my hospitalization and major surgery — joint replacement — are why I am writing to attest to the excellence of this institution in our fortunate midst!
From the pre-hospital test taking procedures, the seamless admission process on operative day, all the meetings with OR and anesthesia personnel, then the care after the operation, by everyone who came to talk with me or to administer medication or treatment, I was and remain so impressed by the care and attention to detail to make my operation and hospital stay SAFE.
My room was clean, spotless. Everyone who approached me, without exception, made certain who I was. All were pleasant, helpful and always professional. The nursing staff is incredibly fine.
Details! Tiny details make all the difference. Although now a retired surgeon, I remain a detail person because the most lovely surgical operation can be sabotaged by a tiny detail error.
I am grateful to the UMCPP and especially to Dr. Tom Gutowski and his fine joint replacement team.
Jay Chandler
Princeton
