Artis Senior Living has earned a 2021 Customer Approved award from Lincoln, Nebraska–based healthcare-intelligence firm NRC Health. The NRC Health Customer Approved awards recognize senior-care organizations across the country that are creating outstanding care experiences for their customers.
“We are extremely proud of this acknowledgment as it supports our strong focus on individualized, personalized care for those with memory impairment. Our residents and families are able to feel the Artis Philosophy in their interactions with our teams, and it shows with the positive customer response we get from families,” Don Feltman, president and CEO of Artis Senior Living, said in a prepared statement.
This year, only five independent living, assisted living or skilled nursing organizations earned this honor.
Winners were selected according to the results from the NRC Health 2020 Resident and Family Experience Survey. To qualify, organizations must have a high percentage of respondents willing to recommend their locations to friends and family, also known as Net Promoter Score (NPS), which strongly correlates with both customer satisfaction and enduring loyalty.
“In today’s senior living and healthcare climate, it’s mission critical that organizations create trustworthy and enriching care experiences for the people they serve,” Helen Hrdy, chief growth officer at NRC Health, said in the statement. “Through so many challenges over the last year, these five senior care companies have gone above and beyond to deliver compassionate care and human understanding to their customers at a time when they needed it most. We are so proud to honor them with this recognition.”
For more about Artis, visit www.artisseniorliving.com