By Paul McCormack
Miele dishwashers rank highest in customer satisfaction
J.D. Power and Associates rank Miele dishwashers highest in customer satisfaction
Princeton, NJ – October 16, 2010 – Miele announces that their dishwashers are ranked highest in customer satisfaction according to a J.D. Power and Associates 2010 Kitchen Appliance Satisfaction StudySM. Customer satisfaction is measured based on performance in six factors: performance and reliability (including how well the appliance functions, noise level and energy efficiency); features (such as the number of settings available and appliance capacity); ease of use; styling and feel; price and warranty.
Miele ranks highest in customer satisfaction with dishwashers with a score of 806 and performs particularly well in four of the six factors: performance and reliability; styling and feel; features and warranty.
The J.D. Power and Associates 2010 Kitchen Appliance Satisfaction StudySM is based on responses from 4,563 consumers who purchased dishwashers through a retail store or received one through other means (such as a new-home builder or a gift) during the previous 24 months. The study was fielded between March and April 2010.
Perceptions of water and/or energy efficiency
The J.D. Power and Associates’ Study finds that satisfaction with appliance performance is strongly influenced by the owner’s perception of the appliance’s water and/or energy efficiency. Customers who report that their appliance is ENERGY STAR® certified are more likely to be more satisfied with their appliance than customers who do not indicate that their appliance is certified.
In the last 15 years, Miele has reduced water consumption in its dishwasher by 50.3% and energy use cut by 33.8%. “Miele is one of the greenest appliance companies on the planet and has a long history of environmental leadership,” states Paul McCormack, public relations director for Miele. “Engineered to be the greenest Miele dishwashers yet, the G 2002 series uses only between 4.96 and 5.4 gallons of water in its Normal cycle, with many models exceeding ENERGY STAR’s® future 2011 water and energy standards. Miele’s previous Normal program used only 6.1 gallons of water per load, making the new series 17% more efficient – saving about a gallon per load. In its Economy cycle, the new Miele series only uses 1.2 gallons (for those who want to save even more water and energy).”
An unprecedented quality pledge guides Miele to produce appliances that are tested to last for 20 years of continuous and trouble-free use. Internally, the metal and clearly marked plastic components are ready for recycling once the product’s useful life is complete – reducing landfill waste and conserving raw materials for future generations.
Miele’s innovative RemoteVision™ monitoring service is now available on select dishwasher models. RemoteVision, only available by Miele, provides a 24/7 WiFi link that alerts the technical service team whenever there’s a performance issue to assist the homeowner to correct the problem or, if necessary, schedule a service appointment. This proprietary technology redefines and raises the customer service bar to a completely new height. Customer frustration is dramatically reduced by preemptive detection of performance issues. “Miele service calls them, versus waiting until the customer becomes aware and calls with their specific questions,” states McCormack. “In cases of malfunction, service calls are more productive as the repair team knows in advance what the fault codes are and come prepared with the right parts on the first visit.” In many cases, in-home service is not required as customers can be helped over the phone or by email to fix common issues such as correct detergent use (in cases of oversudsing) or to free a blocked spray arm.
About J.D. Power and Associates
Headquartered in Westlake Village, California, J.D. Power and Associates is a global marketing information services company operating in key business sectors including market research, forecasting, performance improvement, training and customer satisfaction. The firm’s quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on cell phone ratings, car reviews and ratings, car insurance, health insurance and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.
About Miele
There are only a few brands in the world that have sustained their vision, traditions and high-quality standard for more than a century. Fewer still that can claim consistent family ownership and international brand name integrity. And only one that is recognized for creating the world’s most innovative appliances. Founded in Germany in 1899 with a single promise of Immer Besser, a phrase meaning Forever Better, Miele has dynamically grown to become the world’s largest family-owned and operated appliance company with over 16,600 employees, 12 production facilities, representation in nearly 100 countries and annual turnover of €2.83bn, approximately USD$3.62bn (2009/10).
As a premium appliance brand represented on all continents, Miele is steadfastly committed to the highest quality, performance and environmental standards. The company’s innovative heritage, state-of-the-art design and engineering aesthetic have inspired comparison to other powerhouse German brands synonymous with innovation: Mercedes-Benz and BMW.
Miele’s range of exceptional consumer appliances includes: vacuum cleaners; laundry systems; rotary irons; dishwashers; built-in convection, speed and steam ovens; cooktops; ventilation hoods; refrigeration; wine storage and coffee systems. Additionally, Miele Professional (the commercial product division) offers dishwashers, washing machines, tumble dryers and rotary irons for commercial use as well as washer-disinfectors for medical, dental and laboratory applications.
For more information, consumers and design professionals are invited to call 800.843.7231, log on at mieleusa.com or visit one of Miele’s modern product showrooms in Beverly Hills, CA; Boca Raton, FL; Chicago, IL; Dallas, TX; Princeton, NJ; New York, NY; Wellesley, MA; San Francisco, CA; Scottsdale, AZ and Seattle, WA.
www.mieleusa.com
www.miele-sustainability.com
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