SMART Carpet and Flooring (http://www.smartcarpet.com) has built such a prominent reputation for satisfying customers that referrals have become a primary source of new business. Acknowledging this fact, the company has launched a referral program to reward those in the New Jersey, Staten Island or eastern Pennsylvania area who tell friends, relatives and neighbors about the benefits of shopping at home for new carpet and flooring. More information about the program is available at http://smartcarpetreferrals.com/.
“Perhaps the best part of our new referral program is that we take the initiative. All you have to do is complete a simple form,” explained Brendan Phillips, president of SMART Carpet and Flooring. “Instead of just handing out a phone number to be misplaced and forgotten, we make the call and set up the appointment. The referral doesn’t need to lift a finger.”SMART Carpet and Flooring has designed its referral program to be easy and transparent. Those interested in helping friends and family save a bundle on carpet and flooring can navigate to http://smartcarpetreferrals.com/ and fill out the one-page form. Once submitted, a representative will contact the referral to schedule a free estimate. Should the referral choose to buy new flooring, the person making the referral will receive a $50 Visa gift card in the mail following the installation.
Anyone can make a referral — there’s no requirement to be a previous customer. Nor is there a limit on the number of referrals an individual can make. The only strict rule is that the referral form must be submitted prior to any scheduled appointment and estimate.
Referrals unfamiliar with the SMART Carpet and Flooring business model are likely to be wowed. The company offers a selection of more than 4,000 styles and colors of leading brands in its mobile showroom and services New Jersey, Staten Island and the eastern Pennsylvania area. Prospective customers can shop for carpet, hardwood, laminate, luxury vinyl tile and more. The company endeavors to have something for everyone, minus the frustration of big box showrooms.
The “Free Guarantee” is yet another reason for people to feel confident in recommending SMART Carpet and Flooring. The guarantee includes free premium padding with Ultra-Fresh microbial treatment. Likewise, the choice of padding conforms to the recommendations of The Carpet and Rug Institute of America. Most companies charge by the yard for padding.
When it’s time for installation, SMART Carpet and Flooring provides both free furniture moving and free standard stair work. Customers have remarked that the thought of moving furniture themselves or paying perhaps hundreds of dollars to an installation team was a serious worry — a worry that now has eliminated. Would-be competitors rarely extend this level of courtesy.
SMART Carpet and Flooring’s vision is to be an end-to-end, “concept to completion” provider of affordable flooring. Rounding out that vision is the company’s famous lifetime installation warranty; the company provides free seam work, stair work and restretches for as long as the customer owns the home.
Top-shelf customer service and an emphasis on value are the twin pillars of SMART Carpet’s business model and the reason the company can celebrate 20 years in business in 2015. The referral program will be a vital ingredient in helping the company grow for many more years to come.
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